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Billing Information


Our billing department can be reached by calling our office at 757-826-3434. 

We participate with most major insurance carriers. If you are not sure if we accept your insurance, please call our office or your insurance carrier. We file all insurance claims as a courtesy to our patients. You may be financially responsible for payment of any fees not covered by your insurance. If your insurance plan requires a referral from your primary care physician, it is the patient's responsibility to obtain the referral before each visit. If you do not have a referral, you are assuming responsibility for payment of the visit and may be required to sign a waiver.

If you do not have insurance, please contact our office prior to your appointment to discuss payment.

Online bill payment is available on Patient Portal. We accept Visa, Mastercard, American Express, Discover, cash, and check. There is a $30 returned check fee. We are happy to make payment arrangements with patients who cannot pay their account in full. If you are unable to make a scheduled payment, please contact the office. Accounts that become delinquent will be forwarded to a collection agency.

Understanding Your Deductible

Some plans may have an individual and/or family deductible that is applicable to any visits with our physicians. A deductible is the amount that the patient is responsible for paying before the insurance plan will issue payment for any services. If you have not met your deductible, you will be required to pay the allowable amount determined by your insurance plan prior to scheduling a procedure.

Understanding Preventative Colonoscopies​

Preventative, or screening, colonoscopies are performed to screen for colorectal cancer. They are typically performed every 3, 5, or 10 years depending on your personal and family history. Most insurance plans cover a colonoscopy every 10 years at 100%. However, some plans do not cover more frequent colonoscopies (every 3 or 5 years for personal or family history) at 100%. If you have an unmet deductible, you will be required to pay the allowable amount of the colonoscopy if your insurance plan considers these colonoscopies as diagnostic. ​

A diagnostic colonoscopy is generally a colonoscopy performed to evaluate ongoing symptoms, such as diarrhea or rectal bleeding. Diagnostic colonoscopies are generally not covered under preventative care and co-pays, coinsurance, and deductibles may apply.


When contacting your insurance plan to determine your coverage for any procedure, be sure to provide them with the anticipated procedure and diagnosis codes. Please contact the billing department if you require this information.

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